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Vanessa Bluen
Vanessa Bluen
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Category:
Speaker
Location:
Johannesburg South Africa
Preferred Language:
English
Tags:
Branding,Businesswoman,Communication,Conflict Management,Customer Service,Facilitator,Inspiration,Leadership,motivation,Professional Speaker,Sales,Womens Interest
Profile:
With a curiosity and passion for people, development, and new experiences, Vanessa Bluen, Managing Director of The Consultant Powerhouse, leads a talented team who design and implement customised learning solutions that shift individuals, teams and organisations to get where they want to be. Vanessa has managed to integrate what she loves doing, with her business focus - working with individuals in organisations at all levels to challenge their work and personal paradigms, build critical skills and play to their strengths. The Consultant Powerhouse approach challenges traditional training and development methodologies, where learning is not about teaching but about creating the context to explore solutions to impact results.
 
Vanessa’s academic achievements include an Honours degree in Psychology and a postgraduate qualification in Human Resource Management. She held a post at the University of the Witwatersrand for five years, lecturing in Organizational Behaviour. Many years as a corporate executive and successful entrepreneur have provided her with the business insight and experience to transform consultants and leaders into confident new economy business partners, adding value to their client’s success.Vanessa has shared her expertise on numerous occasions in the media, including Summit TV, Invent Yourself, SAFM, Radio 702 and SABC 3’s 3Talk with Noeleen Maholwana Sangqu. Articles on her work have appeared in The Business Times, The Star, Business Day and Finance Week. Vanessa was profiled as one of fifty women in Lisel Erasmus-Kritzinger’s book ’Inspirational Women at Work; one of the country’s top 6 motivators by Femina Magazine and was elected as a finalist for Boss Of The Year 2005.
 
Vanessa is committed to exploring opportunities where the Consultant Powerhouse training programmes can contribute to building leadership and confidence in youth development initiatives and supports a number of organisations in this regard such as Students in Free Enterprise, Cida City Campus and SAICE.
With a curiosity and passion for people, development, and new experiences, Vanessa Bluen, Managing Director of The Consultant Powerhouse, leads a talented team who design and implement customised learning solutions that shift individuals, teams and organisations to get where they want to be. Vanessa has managed to integrate what she loves doing, with her business focus - working with individuals in organisations at all levels to challenge their work and personal paradigms, build critical
Synopsis:
PRESENTATIONS by Vanessa Bluen

PERSONAL POWER
Personal branding and professional presence
Impact and influencing skills
Developing a professional business image
Time management
Stress management
Personal mastery
Conflict management & assertive communication
New business writing
Impactful presentation skills
Meeting management
Email and telephone etiquette - global standards
 
CUSTOMER SERVICE
Professionalising service touchpoints
Service as a sales strategy - for sales and key account teams
Aligning teams to a client-focused service culture
 
SALES EFFECTIVENESS
Smarter Selling - increase sales through building trust - the IOWEU approach, implemented in over 26 countries.
 
ORGANISATIONAL CULTURE
Cultural fluency - building a culture that values difference and strengthens inclusivity
Team building
Living the values as brand ambassadors
 
RELATIONSHIP MANAGEMENT
Next-Generation Relationship Management - building trust-based internal and external partnerships
Key account management
Consulting skills - partnering collaboratively with internal and external clients
 
CALL CENTRE & OFFICE PROFESSIONALISM
Call centre excellence - sales focus
Call centre excellence - service focus
Office professionalism skills for secretaries and PA's
Telephone skills
Frontline and reception management
 
LEADERSHIP DEVELOPMENT
Leading through relationships
Leadership presence
The Team Leader powerhouse programme
From technical specialist to manager - bridging programme
Performance management: growing people's potential - the 'how to'
 
GRADUATE DEVELOPMENT
Professional skills for new graduates - fast-tracking career advancement


1. Leadership Development:   Performance Management Growing people’s potential – the “how to”   Objective: Explore tools and skills to grow people’s potential and in so doing build a high performance team. Enabling participants to initiate positive and powerful conversations that align the individual’s aspirations to the company’s performance objectives.   Specific Learning Outcomes:   Identifying your individual  leadership strengths and challenges in driving a high performance culture. Create a clear link between how individual efforts and career aspirations relate to organisational and business unit goals. Moving to the specifics – mutual understanding and acceptance of goals and measurement standards. Constructive feedback - acknowledging the positive and gaining agreement on areas for improvement and action plans to achieve desired results. Performance re-direction – how to have the tough discussion when you need to.


2. Sales  Effectiveness:   Consultative Selling Skills Growing partnerships, growing profitability   Objective:  Develop business confidence and competence to build strong partnerships with both internal and external stakeholders in order to retain existing clients, grow new business and ensure service promise delivery.   Specific Learning Outcomes:   How to build trust based partnerships with new and existing clients as the platform to leverage business growth, Is there value in your value proposition – communicating value in client language. Core selling skills to step into the client’s vision, present and negotiate solutions and deal with client challenges and concerns, Understand your personal communication style and how to adapt to client signals. Proactively create solutions and gain commitment to the next step.


Key Account Management:  Maximize the lifetime value of the client   Objective: Explore strategies and skills to grow the profitability of your client base.   Specific Learning Outcomes:   Analyze your client base to calculate the key account attractiveness of each client. Live the 80/20 principle to allow for greatest return on investment. Develop a touch point strategy to enhance the profitability of key clients, incorporporating internal partners.  Identify an action plan to attract new profitable clients. Portable partnering skills to make your airtime count: trust based partnering, meeting management and communication skills to connect with your clients in a distinctive way.


3. Customer  Service   Service Excellence  Deliver service excellence to internal and external clients.   Objective:  To explore key service skills and how they can be applied at the key touch points that matter most to the satisfaction of both internal and external clients.   Specific Learning Outcomes:   Personal professionalism - positioning as a brand ambassador. Staple yourself to your process and see it from the perspective of the client. Identify critical touch points and creatively action plan to effective effectiveness. Core service skills to build trust based relationships, including service recovery strategies. Manage the perception of availability and immediacy - the number one client expectation.


Service Excellence – Leadership  Building a client-focused service culture   Objective:  Tools and strategies for managers and supervisors to employ in their endeavour to build their employee’s willingness and ability to deliver high standards of service.   Specific Learning Outcomes:   Define what service excellence means at an individual and team level. Build consensus and ensure that everyone understands the service priority. Set service goals and align individual strengths with outcomes. Co-create strategies with your team to ensure value-add at key service touch points. Service recovery - coach your team to become pros at transforming dissatisfied clients.


4. Relationship  Management  
Building powerful partnerships with key internal and external stakeholders.   Objective:  Managing strategic relationships in order to build sustainable partnerships that achieve business objectives.   Specific Learning Outcomes:   Use relationships as the platform to achieve personal and business outcomes. Identifying key internal and external relationships that need to be managed. Building blocks of connecting relationships. When things go wrong – the Courageous Conversation. Great working partnerships make the difference – what needs to happen.

Assertive Communication and Conflict Resolution 
Transform resistance into negotiated outcomes.   Objective: To explore and apply tools to communicate assertively such that contributions are heard, respect is earned and resistance is transformed into negotiated outcomes.   Specific Learning Outcomes:   Develop powerful assertive communication skills. Enhance personal impact and build business confidence in dealing with challenging individuals and situations. Increase self-awareness and self-assuredness in order to manage any situation professionally. Learn to say no in an acceptable manner. Transform hostility and negative emotions into negotiated outcomes.

Negotiation Skills 
Achieving positive outcomes in a collaborative manner.   Objective:  To build skills in order to communicate and collaborate positively and persuasively.   Specific Learning Outcomes:   Create the safe space for active participation. Clarify your ideal outcome, areas of compromise, and the non-negotiables. Build negotiation competence and confidence – harnessing your personal power. Exploring alternatives for positive outcomes. Achieve key objectives and magnify professional impact.     Managing Meetings  Leading and participating in meetings toward productive outcomes.   Objective: Maximizing the meeting scenario to positively facilitate meeting discussions in order to achieve optimum results within a specified timeframe.   Specific Learning Outcomes:   How to plan and prepare for meetings from agenda to action plan. Manage the dynamics of the meeting scenario. Confidently handle any situation with skill and tact. Building and maintaining enthusiasm. Proactively ensure meeting success.
PRESENTATIONS by Vanessa Bluen

PERSONAL POWER
Personal branding and professional pre
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