Paul Du Toit
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Category:
Speaker
Location:
South Africa
Preferred Language:
English
Tags:
Customer Service,Facilitator,Professional Speaker,Sales
Profile:
Guest Speaker and keynote presenter Paul du Toit is not only the first speaker on the African continent this century to be awarded the Certified Speaking Professional designation from the National Speakers Association (USA) in 2008, he is also an eSpeakers Certified Virtual Presenter having transitioned seamlessly to the online space delivering slick, content rich talks to his clients using engaging storytelling and humour to embed key learning points with cutting edge technology.
Paul is the author of 2 books on speaking - The Exceptional Speaker (revised 2021) and You Can Present With Confidence (2011). He is a founding Past President of the
Professional Speakers Association of Southern Africa receiving their Founders award at the Global Speakers Summit in Cape Town in April 2009 for exceptional service to the speaking industry. In 2017 he was inducted in to the Southern African Speakers Hall of Fame.
He is a business speaker, coach and authority on customer experience, business presentations and mindset shift. His talks include Why CX matters to all your customers (customer experience) How Mindset Shift leads to better results (change) In For The Long Run (perseverance) His soft skills training & development company, Congruence Training celebrates its 25th anniversary in 2021.
Paul’s content-rich and often humorous interviews related to remote presentation during lockdown can be found at YouTube.com/pauldutoit1.
Paul the person:
A late starter to long distance running he has completed 85 marathons including 13 Two Oceans and 3 Comrades. A keen scuba diver and skiier, Paul knows a fine wine when he smells it - his favourite reds finding temporary resting in his cellar. He also appreciates a good single malt and a well brewed craft beer. He keeps an eye open for suppliers of excellent coffee beans and establishments that can match his home brew, which he enjoys with a block of dark chocolate. During lockdown he wrote and recorded 2 songs which he posted online, garnering almost 3,000 views. He is also an avid reader and researcher.
He has 2 grown up daughters, 2 dogs, 2 cats, 2 Avo trees and one wife who lives with him and their vegetable patch in Sandton.
Guest Speaker and keynote presenter Paul du Toit is not only the first speaker on the African continent this century to be awarded the Certified Speaking Professional designation from the National Speakers Association (USA) in 2008, he is also an eSpeakers Certified Virtual Presenter having transitioned seamlessly to the online space delivering slick, content rich talks to his clients using engaging storytelling and humour to embed key learning points with cutting edge technolog
Synopsis:
PRESENTATIONS by Paul Du Toit
Keys To Persuasion.
Mind Blowing Customer Service
Talk 3: Leading for Customer Excellence
RELATIONSHIP SELLING SEMINAR....touches on:
- How to sell much more over the long term with far less stress
- Why repeat closing no longer works
- How you can avoid objections
- particularly on price
- How to develop strong, productive ongoing relationships with your clients
- How to get your client to close the deal for you and .
- The one most effective relationship selling secret used by the world's richest account managers
THE WINNING ATTITUDE
As we start out in life our young minds are programmed by others, mostly meaning well, with information, attitudes and behaviours that can both help us and harm us. However few of us ever stop to question the beliefs that we hold, most of them installed in our young minds by others. The Winning Attitude explores the six fundamental steps necessary for every individual to build and sustain a life of success and fulfilment on our own terms. In this talk, delegates learn about ...
- that one thing that leads to personal vitality and freedom,
- the steps necessary to challenge and evaluate your own belief system
- the power of guiding values and personal mission
- the advantage of reconditioning your system for success on your own terms
- the mistakes to avoid in breaking out of destructive habits
- how to harness the tides of change constructively
- the beliefs we need to hold about ourselves to facilitate change
- setting your attitude daily to grasp the juice out of every day
- the rewards of giving
- the secret of perseverance, and a strategy for overcoming seemingly insurmountable obstacles
- a master game plan for sustainable success In this blockbuster inspiring, practical and implementable seminar, Paul provides the practical tools for achievement in all areas of your life and convinces individuals that it is in their power to change almost anything.
The Winning Attitude provides a blueprint for sustained success and teaches us how to motivate those around us to do the same. It shows why most of us do not realise our dreams and what we need to do in order to achieve them. (160 unbelievable minutes)
JUST REMEMBER THE ONE THING
A powerful and compelling 40 to 60 minute keynote version of the Winning Attitude
Part 1. MIND SHIFTER In this talk, Paul provides a blueprint for changing behaviours that produce unsatisfactory results into rock-solid stable habits that create the outcomes that you want. The Mindset Shifter examines your HDM (habit default mode), the catalyst that causes automatic mindset shift, how we get in to unproductive patterns, the two great motivators, the four blunt questions, and the five key steps which make up the Mindset Shift Blueprint. But this talk goes a step further. In this talk Paul shows you how to sustain success while creating the balance that leads to happiness and personal fulfilment. As a one hour talk, or a three hour seminar, this presentation empowers individuals, galvanises teams and propels organisations to new and exciting levels, increases awareness of personal ability and raises levels of effectiveness to unparalleled heights. But most of all, it shows how to identify change where it is needed, and shows you how to accomplish this rapidly. Take the Mindset Shift journey with one of South Africa's most compelling speakers. A breath of fresh air for your company conference or new financial year beginning.
Keys To Persuasion.
Great Service is Profitable.
For some time business has been missing a trick. We’re not always paying enough attention to the folk that paid last month’s bills – our existing customers. We’re hoping that they’ll pay next month’s bills too, but they won’t. Unless we start doing more to make them feel valued. If they don’t feel valued, they leave us. That’s very ostly. But if we make our customers feel special they’ll keep coming back to us time and time again, and won’t need to keep shopping around. They may bring their friends too.
Customer-Service-Survey
Our marketing and sales efforts are important – they bring us new customers. Our customer service efforts are profitable – they keep the customers we already have and ensure we don’t lose them. How do we do that? In this talk I will reveal to you .
- customer experience in the context of the sales cycle
- the key to consistency in service
- surprising insight into customer perceptions
- why great service is more critical than ever right now
- why you should understand the two sides of the coin
- the 7 steps to ensure your customers become addicted to you
- why you can’t afford not to deliver exceptional service today
- why it’s unbelievably profitable to be consistently customer centric
- how to get your customers talking to their friends about your business
Mind Blowing Customer Service
…addresses the following key customer service principles: understanding customer emotions and establishing client trust, avoiding assumptions and taking responsibility, the value of complainers and good recovery, as well as the mysterious principle of the forgotten customer…
Mind Blowing Customer Service addresses the following crucial factors that determine customer loyalty:
The two sides of the coin
The role of trust in ongoing loyalty
The perception ladder
The customer loss misconception
Three keys to locking in your customers
The true value of the complainer
The 10 customer excellence imperatives
The foundation of a service excellence culture: great attitudes, cheerfulnes and enthusiasm.
How to build long term customer relationships
Talk 3: Leading for Customer Excellence
(Director/Manager level)
In Leading for Customer Excellence, a morning workshop session for directors, leaders and managers, the following management principles are added:
How to manage customer care in an organisation
The role of leadership in a customer orientated company
How “knee-jerk” solutions compromise and even sink businesses, and how to avoid them.
How balancing the personality style quadrant promotes the ideal framework for success
The Customer Chain – establishing consistency for long term profitbility.
A customer focussed culture strategy for key customer retention
PRESENT WITH CONFIDENCE
What is covered (Keynote)
In this presentation, PauI gives you 5 sure-fire tips to dramatically improve your next business presentation and consistently get the results you want.
He will show you:
Why there is nothing to fear if you’re prepared
How to prepare yourself for a knockout presentation
How to structure your presentation to get to YES.
How to turn question time into victory and easily answer any question
How to end powerfully, persuasively and on top.
What is covered (Training)
What is covered (Training)
Present with Confidence, designed by author and certified speaking professional Paul du Toit will give you all the tools and skills you need to deliver your message to any audience - and get the results you want!
The programme combines lecture, video, discussion, recording, play back and evaluation of delegates on course with pre-work and post course options.
Paul du Toit is Africa’s only Certified Speaking Professional Presentation Skills Coach – author of acclaimed business book “You Can Present With Confidence”
RELATIONSHIP SELLING SEMINAR....touches on:
- How to sell much more over the long term with far less stress
- Why repeat closing no longer works
- How you can avoid objections
- particularly on price
- How to develop strong, productive ongoing relationships with your clients
- How to get your client to close the deal for you and .
- The one most effective relationship selling secret used by the world's richest account managers
THE WINNING ATTITUDE
As we start out in life our young minds are programmed by others, mostly meaning well, with information, attitudes and behaviours that can both help us and harm us. However few of us ever stop to question the beliefs that we hold, most of them installed in our young minds by others. The Winning Attitude explores the six fundamental steps necessary for every individual to build and sustain a life of success and fulfilment on our own terms. In this talk, delegates learn about ...
- that one thing that leads to personal vitality and freedom,
- the steps necessary to challenge and evaluate your own belief system
- the power of guiding values and personal mission
- the advantage of reconditioning your system for success on your own terms
- the mistakes to avoid in breaking out of destructive habits
- how to harness the tides of change constructively
- the beliefs we need to hold about ourselves to facilitate change
- setting your attitude daily to grasp the juice out of every day
- the rewards of giving
- the secret of perseverance, and a strategy for overcoming seemingly insurmountable obstacles
- a master game plan for sustainable success In this blockbuster inspiring, practical and implementable seminar, Paul provides the practical tools for achievement in all areas of your life and convinces individuals that it is in their power to change almost anything.
The Winning Attitude provides a blueprint for sustained success and teaches us how to motivate those around us to do the same. It shows why most of us do not realise our dreams and what we need to do in order to achieve them. (160 unbelievable minutes)
JUST REMEMBER THE ONE THING
A powerful and compelling 40 to 60 minute keynote version of the Winning Attitude
Part 1. MIND SHIFTER In this talk, Paul provides a blueprint for changing behaviours that produce unsatisfactory results into rock-solid stable habits that create the outcomes that you want. The Mindset Shifter examines your HDM (habit default mode), the catalyst that causes automatic mindset shift, how we get in to unproductive patterns, the two great motivators, the four blunt questions, and the five key steps which make up the Mindset Shift Blueprint. But this talk goes a step further. In this talk Paul shows you how to sustain success while creating the balance that leads to happiness and personal fulfilment. As a one hour talk, or a three hour seminar, this presentation empowers individuals, galvanises teams and propels organisations to new and exciting levels, increases awareness of personal ability and raises levels of effectiveness to unparalleled heights. But most of all, it shows how to identify change where it is needed, and shows you how to accomplish this rapidly. Take the Mindset Shift journey with one of South Africa's most compelling speakers. A breath of fresh air for your company conference or new financial year beginning.
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