PRESENTATIONS by Paul Du Toit




RELATIONSHIP SELLING SEMINAR....touches on:

- How to sell much more over the long term with far less stress
- Why repeat closing no longer works
- How you can avoid objections
- particularly on price
- How to develop strong, productive ongoing relationships with your clients
- How to get your client to close the deal for you and .
- The one most effective relationship selling secret used by the world's richest account managers


THE WINNING ATTITUDE
As we start out in life our young minds are programmed by others, mostly meaning well, with information, attitudes and behaviours that can both help us and harm us. However few of us ever stop to question the beliefs that we hold, most of them installed in our young minds by others. The Winning Attitude explores the six fundamental steps necessary for every individual to build and sustain a life of success and fulfilment on our own terms. In this talk, delegates learn about ...
- that one thing that leads to personal vitality and freedom,
- the steps necessary to challenge and evaluate your own belief system
- the power of guiding values and personal mission
- the advantage of reconditioning your system for success on your own terms
- the mistakes to avoid in breaking out of destructive habits
- how to harness the tides of change constructively
- the beliefs we need to hold about ourselves to facilitate change
- setting your attitude daily to grasp the juice out of every day
- the rewards of giving
- the secret of perseverance, and a strategy for overcoming seemingly insurmountable obstacles
- a master game plan for sustainable success In this blockbuster inspiring, practical and implementable seminar, Paul provides the practical tools for achievement in all areas of your life and convinces individuals that it is in their power to change almost anything.

The Winning Attitude provides a blueprint for sustained success and teaches us how to motivate those around us to do the same. It shows why most of us do not realise our dreams and what we need to do in order to achieve them. (160 unbelievable minutes)


JUST REMEMBER THE ONE THING

A powerful and compelling 40 to 60 minute keynote version of the Winning Attitude

Part 1. MIND SHIFTER In this talk, Paul provides a blueprint for changing behaviours that produce unsatisfactory results into rock-solid stable habits that create the outcomes that you want. The Mindset Shifter examines your HDM (habit default mode), the catalyst that causes automatic mindset shift, how we get in to unproductive patterns, the two great motivators, the four blunt questions, and the five key steps which make up the Mindset Shift Blueprint. But this talk goes a step further. In this talk Paul shows you how to sustain success while creating the balance that leads to happiness and personal fulfilment. As a one hour talk, or a three hour seminar, this presentation empowers individuals, galvanises teams and propels organisations to new and exciting levels, increases awareness of personal ability and raises levels of effectiveness to unparalleled heights. But most of all, it shows how to identify change where it is needed, and shows you how to accomplish this rapidly. Take the Mindset Shift journey with one of South Africa's most compelling speakers. A breath of fresh air for your company conference or new financial year beginning.


MIND BLOWING CUSTOMER SERVICE

The practice of developing and sustaining a culture of customer service excellence is not as widely practiced as some would believe. When measuring customer loss against long term key customer retention, a truer picture often emerges. The principles seem simple and logical, yet evidence has shown that sustaining this culture over a long term provides many unanticipated challenges for organisations and their management structures. When customer excellence becomes imbedded in company culture, the evidence can be clearly seen on the balance sheet, and a platform for planning ahead is firmly established ... "I invested 13 years researching customer service. I've spent the last 11 years teaching my customers exactly how to implement it, and why it's a win-win for them and their customers." Paul du Toit

This talk, customisable from 45 to 150 minutes, explores the following key areas so important to the success of any business enterprise:
- The two sides of the coin
- Let's get rid of the jargon, and down to the point!
- The 5 customer horrors - The perception ladder
- The customer loss misconception
- Three keys to locking in your customers
- Ridding yourselves of "chip on the shoulder"
- The 10 customer excellence imperatives
- How great attitudes, cheerfulnes and enthusiasm create the foundation of a service excellence culture
- The key principles of building long term customer relationships,
- The true value of the complainer

PRESENTATIONS by Paul Du Toit